Support
Have a question or issue? Check the FAQ below, or reach us directly at hello@runquest.io.
Frequently asked questions
What is RunQuest?
RunQuest is an iPhone app for iOS 17 or later. It tracks your run's time, distance, pace, and splits. An AI coach speaks short lines before, during, and after your run. You can also chat with the coach and ask for a four-week plan.
Is RunQuest free?
This version is a free beta on TestFlight. There is no purchase in the app.
Do I need an account?
No. There are no accounts or sign-in.
Do I need an Apple Watch?
No. The app runs on your iPhone and does not use an Apple Watch.
How do I talk to the coach?
Hold the mic button to speak. The app listens only while you hold it. Apple's speech recognition turns your speech into text on your iPhone. Your audio never leaves your iPhone. Only the text goes to the coach. You can refuse microphone and speech recognition access and type instead.
What does the coach know about me?
The coach receives your five interview answers: first name, what you train for, runs per week, what keeps you going, and anything else you tell the coach. It also receives your units and the coach's name and personality settings. When you are running, it receives your time, distance, pace, splits, and the goal you typed for the run. It receives short summaries of recent runs with numbers only. For chat, it also receives your most recent chat messages.
Our server passes this information to Anthropic (Claude) to write the reply. Our server keeps no copy of your runs, interview answers, or chat messages.
What are the daily limits?
Per device, per day (the day resets at 00:00 UTC): 120 coach lines, 60 chat messages, 90 cloud-voice lines.
Over the voice limit, the coach keeps speaking with the on-device voice. Over the chat limit, the coach says so and chat returns the next day. Over the coach limit, the app keeps tracking runs and splits without coach lines. Settings shows today's counts.
What happens without a signal?
The app still tracks runs when our server or the network is unavailable. The coach speaks with the on-device voice when it cannot reach the cloud voice. Chat shows a plain message and keeps what you typed.
Is RunQuest medical advice?
No. Coaching is motivational and informational, not medical advice.
How do I delete my data?
Delete the app to remove all its files from your iPhone. Settings → "Clear chat" deletes your chat history. Our server holds only daily counts and cached voice audio for fixed lines with no runner data, as described below.
Your data
Your iPhone stores your runs, settings, the coach's name and personality settings, your five interview answers, your chat history, your training plan, and a random device ID in the app's own storage.
The app creates the random device ID on first launch. Each call to our server includes it to count calls for fair use. It is not linked to your name, Apple ID, email, or advertising ID. Our server keeps three daily counts for each device ID: coach, chat, and voice.
Our server does not store your runs, interview answers, or chat messages. It caches voice audio for fixed lines with no runner data for up to 30 days. It does not cache lines that contain your name, your runs, or your chat.
Contact
For questions or data deletion help, contact hello@runquest.io.